Effective date: 11/08/2026
Posh Auto Detail (“we,” “us,” or “our”) respects your privacy. This policy explains how we handle information received through our website, customer inquiries, and communications, including Google Business Profile messaging when available.
Information we receive
Our website contact form asks for your name, email address, phone number, and message. Submissions are delivered to our business email inbox; we do not maintain a separate WordPress database of contact-form submissions.
When you communicate with us by email, phone, text message, or business messaging, we may also receive information you choose to provide, such as your service address, vehicle details, requested services, and vehicle photos or videos. Messaging services may provide your phone number or other sender information, message contents, attachments, and delivery information.
Our hosting and communication providers may process technical information, such as IP addresses, browser information, timestamps, and delivery or security logs, to operate and protect their services.
Please do not send payment-card details, passwords, Social Security numbers, or other sensitive information through our contact form or messages.
How we use information
We use information to respond to inquiries, discuss vehicle needs, prepare quotes, arrange and provide services, communicate about appointments, maintain relevant business records, and address service questions or disputes. We may follow up using the email address or phone number you provide, including by phone call or text about your inquiry or service.
Providing contact information for an inquiry does not enroll you in a marketing subscription.
Website tracking
We do not use website analytics tools or advertising tracking. Our website does not offer online payments or online booking. Technical processing needed to operate the website, deliver inquiries, or protect against misuse may still occur through service providers.
Google and AI-assisted messaging
When enabled, Google Business Profile messaging may use an AI assistant to answer common questions using our business information. Your messages and any attachments may be processed through Google and the messaging providers or mobile carriers involved in delivering the conversation. Authorized people working for Posh Auto Detail may review conversations and respond directly.
You may ask to speak with a person or contact us at poshdetail@gmail.com. Please have a Posh Auto Detail representative confirm custom quotes, appointment arrangements, and specialized service requirements.
Google’s own handling of information is also described in its Privacy Policy: https://policies.google.com/privacy. Other communication providers may have their own applicable privacy notices.
How information is shared
We use providers for website hosting, email, and communications, including Google/Gmail and, when enabled, Google Business Profile messaging. These providers process information as needed to supply their services. Authorized people assisting with our business may access information as needed to handle inquiries and services.
We do not sell personal information or provide it to other businesses for their own marketing. We do not publish customer-supplied photos or videos for promotional use without permission.
We may disclose information where required by law or reasonably necessary to address fraud, security incidents, or legal claims.
Retention and security
Customer correspondence may remain in our email and messaging accounts. We retain information as reasonably needed to manage inquiries, provide services, maintain appropriate business records, and meet legal obligations or resolve disputes. Retention varies by the information and purpose; we do not promise a fixed deletion period for all records. Providers may retain logs or backups under their own arrangements.
We use reasonable safeguards to protect information and limit access to people who need it for business purposes. No electronic storage or transmission method is completely secure.
Your choices and requests
Contact poshdetail@gmail.com to ask about information we hold about you or to request correction or deletion. We may need to verify your identity. Some records may need to be retained for legal obligations, necessary business records, or unresolved disputes. Any rights you have under applicable law remain available.
You can ask us to stop contacting you by text. In Google Business Profile messaging, you can also send STOP or UNSUBSCRIBE to opt out through that service. You may contact us by email instead.
Changes and contact
We may update this policy when our practices change. The current version and effective date will appear on this page.
For privacy questions or requests, contact Posh Auto Detail at poshdetail@gmail.com.
